Move the mission forward by delivering exceptional customer experiences. Great customer experiences create a connection between people, processes, and innovation. We deliver tailored, technology-forward solutions to empower deeper, more meaningful connections with the people we serve. A people-first north star guides our customer experience solutions as well as user-centered design approach. Our solutions are all built using Human Centered Design, optimizing the user experience, minimizing risk, and maximizing the value of investments.
Health Equity in Reach: Expanding Healthcare Coverage with Personalized Customer Experience (CX) Solutions Case Story Context Helping People Enroll in Health Coverage The Centers for Medicare & Medicaid Services (CMS) administers a range of health insurance options, including Medicare, Medicaid, and the Federally Facilitated Marketplace created by the Affordable Care Act. Since 2013, as a […]
As a trusted program partner to federal health agencies since 2013, Cognosante delivers critical healthcare information to the public through outreach efforts and contact center solutions rooted in innovation. Together with our customers, we have helped people enroll in health coverage, resolved enrollment coverage disputes, and provided operational and program support for federal and state […]
Supporting Veterans’ Health: Community Care Referral and Authorization Program (CCRA) Case Story Context Closer-to-Home Often Helps Veterans The U.S. Department of Veterans Affairs (VA) aims to provide eligible Veterans the care they need at the right time, from the right provider, in the right place. The right place may mean care is provided by a […]
Cognosante, a mission-driven technology company, announced it was awarded a contract under the Department of Veterans Affairs Remote Patient Monitoring – Home Telehealth (RPM-HT) Program. As one of four awardees on this $1 billion contract, Cognosante and teammate AMC Health will continue to provide products and services for the RPM-HT program over an eight-year period […]
Ensuring Systems Resilience for Intelligence Units Case Story Context Supporting Army Intelligence Operations The U.S. Army Intelligence and Security Command (INSCOM) conducts intelligence, security, and information operations for the U.S. Army. Since 2021, Cognosante has provided enterprise IT and management support for INSCOM’s Integrated Geospatial Intelligence (GEOINT) operations, thereby ensuring the seamless and dependable functionality […]
Systemic inequities in education, housing, income, and employment have a direct impact on people’s health outcomes. We’re committed to removing these barriers so individuals can live healthy lives unrestricted by such fundamental challenges, and achieve physical health bolstered by financial wellness, housing stability, and employment security. One of the ways we advance health equity is […]