Cognosante's Work in Action

How to Transition from the Military to a Civilian Career: An Interview with SkillBridge Fellow Alicyn Coulter‚ÄĮ

Cognosante is proud to partner with the Department of Defense (DoD) to provide work experience through their SkillBridge program. In their final 180 days in the military, service members bring unique skills and shared values to their work as employees of Cognosante, including honor, integrity, service, and duty. ‚ÄĮ  In honor of Military Appreciation Month, […]

Healthcare for Heroes: Modernizing Emergency Care Authorizations for Veterans through the Community Care Referral and Authorizations (CCRA) Program

Healthcare for Heroes: Modernizing Emergency Care Authorizations for Veterans Case Story Context Emergency Care Authorizations Require Prompt Attention The U.S. Department of Veterans Affairs (VA) aims to provide eligible Veterans the care they need at the right time, from the right provider, in the right place. Normally, VA must authorize care outside the VA healthcare […]

Equalizing the Playfield: Military Readiness and Women’s Access to Healthcare

Equal access to healthcare is fundamental to a healthy nation. For women serving in the military, health equity not only ensures individual health, it also maximizes operational readiness and performance. Dr. Faye Curran, Director of Military Health, Implementation Science, at Cognosante, has both professional and personal experience with advocating for women‚Äôs health through her work […]

Health Equity in Reach: Expanding Healthcare Coverage with Personalized Customer Experience (CX) Solutions

Health Equity in Reach: Expanding Healthcare Coverage with Personalized Customer Experience (CX) Solutions Case Story Context Helping People Enroll in Health Coverage The Centers for Medicare & Medicaid Services (CMS) administers a range of health insurance options, including Medicare, Medicaid, and the Federally Facilitated Marketplace created by the Affordable Care Act. Since 2013, as a […]

One Person at a Time: Removing Barriers to Health Equity through Healthcare Coverage

As a trusted program partner to federal health agencies since 2013, Cognosante delivers critical healthcare information to the public through outreach efforts and contact center solutions rooted in innovation. Together with our customers, we have helped people enroll in health coverage, resolved enrollment coverage disputes, and provided operational and program support for federal and state […]

Make It Count: Connecting People to Services through Exceptional Customer Experiences

Make It Count: Connecting People to Services through Exceptional Customer Experiences and Innovative Solutions Government organizations providing public services are under more pressure than ever before. Agencies are struggling to keep pace with the diverse needs of people across America, with limited budget. At the same time, people seeking services expect the same customer service […]