Keeping the Lights On: How Improved IT Service Management (ITSM) Helps Bonneville Power Administration Better Serve Customers Case Story Context A Federal Energy Supplier Ensures Clean Energy is Available to the Pacific Northwest Bonneville Power Administration (BPA), a self-funded, non-profit federal marketing administration within the U.S. Department of Energy, provides reliable, affordable, carbon-free hydropower to […]
Journey to the Cloud: HealtHIE Nevada Case Story Program Overview HealtHIE Nevada enables statewide health information exchange, which provides patients and providers with better care coordination, improved patient safety, and lower costs. More about HealtHIE Nevada: HealtHIE Nevada is a private, nonprofit, community-based Health Information Exchange (HIE) dedicated to connecting health care organizations by managing […]
Establishing a Provider Directory API: Pennsylvania Patient and Provider Network (P3N) Case Story Program Overview The Pennsylvania Patient and Provider Network (P3N) hub enables statewide health information exchange, which provides patients and providers with better care coordination, improved patient safety, and lower costs. More about P3N: The Pennsylvania eHealth Partnership is responsible, under Act 76 […]
High Availability Access to Care: Community Care Referral and Authorization Case Story Program Overview The Department of Veterans Affairs (VA) is a leader in healthcare modernization, leveraging best practices in organizational change, information technology, and consumer engagement to revolutionize the healthcare experience for our Nation’s Veterans. One of its many successes is the Community Care […]
Make It Count: Connecting People to Services through Exceptional Customer Experiences and Innovative Solutions Government organizations providing public services are under more pressure than ever before. Agencies are struggling to keep pace with the diverse needs of people across America, with limited budget. At the same time, people seeking services expect the same customer service […]
Supporting Veterans’ Health: Community Care Referral and Authorization Program (CCRA) Case Story Context Closer-to-Home Often Helps Veterans The U.S. Department of Veterans Affairs (VA) aims to provide eligible Veterans the care they need at the right time, from the right provider, in the right place. The right place may mean care is provided by a […]
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