Redefining the Customer Experience in a Post-Pandemic World

The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience (CX) for most industries ‚Äď‚ÄĮparticularly healthcare. As the leader of our CognoConnected business sector, Cognosante President James Gordon […]

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