Contact Center Careers: Meet Operations Supervisor, Romi Baksi

Customer Service Representatives (CSRs) have options when thinking about career advancement. Within Cognosante, there are many roles that accomplished CSRs can aspire to in an effort to develop their skills and add value to our growing organization. In this series,  we share examples of our various call center leaders to show just how far you […]

Program Spotlight: J.Lodge Supports Comcast’s National Call Center Services

We met with Joe Tuttle, Client Strategies Manager, to see how J.Lodge, a Cognosante Company, leverages sales quality processes and tools to optimize the customer support experience and drive program growth in support of our client, Comcast. See why Dave Tarone, Comcast Executive Director, Telesales & NCCS Channel Ops said “J. Lodge has been a valued quality partner for many years. Every […]