Improving Customer Experiences with Data Insights

Context: The Federally Facilitated Marketplace (FFM) established by CMS provides individuals and small businesses a “one-stop shop” for private health insurance options. Throughout the FFM enrollment process, discrepancies arise that need to be investigated and reconciled in a timely manner so that customers receive the correct coverage, and plan issuers receive the correct payments.   Challenge: Each year, taxpayers who obtain insurance through the […]