Improving Customer Experiences with Data Insights

Context:¬†The¬†Federally Facilitated Marketplace (FFM)¬†established by CMS¬†provides¬†individuals and small businesses¬†a ‚Äúone-stop shop‚ÄĚ for private health insurance options.¬†Throughout the FFM enrollment process, discrepancies arise that need to be investigated and reconciled in a timely manner so that customers receive the correct coverage, and plan issuers receive the correct payments.¬†¬† Challenge:¬†Each year, taxpayers who obtain insurance through the […]

Back to top