Anita Griner serves as the Senior Vice President of Operations for Cognosante’s dedicated business Process Outsourcing (BPO) sector. She and her team implement quality and productive operations planning into solution development and ensure that all Federal, state, and commercial BPO programs are operating daily at the highest level of quality and service with a focus on efficiency and innovation.
Previously as the Chief Performance Officer at Cognosante, Anita ensured the company’s emphasis on excellence through effective project management. She also maintained a quality-centric culture focused on continuous improvement. Anita created and oversaw the Cognosante Performance Center, a centralized unit for project and quality management dedicated to improving and maintaining performance objectives across the company. The center maintains and matures the company’s elite quality and service delivery industry certifications and appraisals, including ISO 9001:2008 and CMMI maturity level 3 for both development and services.
Before joining Cognosante, Anita supervised large-scale information technology (IT) and healthcare programs for the Centers for Medicare & Medicaid Services (CMS). In her last 10 years there, she oversaw national programs for the Center for Program Integrity, including the Affordable Care Act Open Payments (Physician Payments Sunshine Act) and Healthcare Fraud Prevention Partnership programs. Anita also implemented the project management office for the Center for Medicare and Medicaid Innovation and managed numerous Medicare Modernization Act and Medicare Part D IT systems development programs for the Office of Information Services.
Anita received her Master of Business Administration in Management Information Systems from the University of Baltimore’s Merrick School of Business and her Bachelor of Arts in Organizational/Personnel Psychology from University of Maryland, Baltimore County.