August Quality Performance Metrics

Congratulations, Performance Center and Program Staff on the following Quality Performance Scores in August:

Quality Objective 1: Client facing project governance activities are conducted according to policy.

Target: 98% of reviews are completed as planned.
Actual: We met this objective at 100%! 

Quality Objective 2: Action plans are in place for projects in red status.

Target: 100% of projects in red status have a plan in place according to policy.
Actual: We met this objective at 100%!
Quality Objective 3: Customer feedback results over the prior 12 months are at or above target scores

Target: CPARS 4.0 and QASP 4.0
Actual: CPARS 4.40 and QASP 4.15



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