Enterprise IT

Enterprise technology capabilities are foundational across most of our solutions. We design, develop, and deliver products that are robust functional, scalable, secure, and independently validated through a wide range of industry certifications and partnerships. Our custom approaches demonstrate high standards, deep technical expertise, and a systemic approach to quality. ​​We deliver modernized infrastructure through cloud strategies, application development, and business-process technology systems with repeatable, documented, and successful processes. By empowering our customers with cutting-edge integrations, we promote agility and cross-functionality.



Service Desk

Identity Management

Business Process Automation and RPA

Enterprise Cloud Services

Application Services

Cognosante delivers a full suite of enterprise IT capabilities in support of holistic solution delivery. Our leading solutions include:

A secure cloud environment improves mission continuity, modernizes IT services delivery, reduces costs, and enhances an organization’s security posture through consolidation. We implement, manage, and optimize cloud services for our customers by applying our strategic Cognosante Cloud Foundations™ framework. Using this low-risk, scalable, and proven approach, government organizations are delivered cloud services that are in synch with their mission goals, constraints, and need for securing data in the cloud. To ensure we’re maximizing our customers’ cloud infrastructure investments, we partner with Amazon, Google, and Microsoft to bring the best to bear in cloud innovations.

Here’s how we’re helping government organizations succeed in their digital transformations using cloud.

Application Services
Our application solutions leverage modern web frameworks, mobile technology, traditional architectures, and modern serverless architectures. We develop, deploy, and sustain software using best Agile and SAFe® principles, ensuring efficient delivery of packaged solutions with predictable cadence and high quality.

Our solutions connect with commercial off-the-shelf platform implementations such as Salesforce, Microsoft Dynamics, Tableau, and InterSystems HealthShare, tailored for our customers’ unique and evolving requirements.

Further, we develop solutions from the ground up, delivering human-centered design and mobile user experiences that are fully integrated across existing systems with maximum scalability, elasticity, flexibility, and security.

Enterprise Infrastructure
We successfully provide cost-efficient, reliable, scalable, user-friendly, and results-driven infrastructure services that directly enable our clients’ objectives. From data center management and network operations to certified service desk program implementation and support, we act as the public face for the IT departments of the U.S. Department of Energy, Department of Labor, Department of Commerce, Navy, and Air Force.

We are currently protecting the U.S. Army, Navy, Air Force, and the Intelligence community networks from cybersecurity threats, including insider threats, malicious software, viruses, advanced persistent threats from nation-states, as well as hackers and cybercriminals. We deploy network and cloud security, information assurance and security, enterprise application security, and secure coding experts around the world to use the latest tools for penetration testing, continuous network and application monitoring, analysis of millions of application, operating system, and network logs, and other advanced techniques. We provide compliance with security requirements, and follow National Institute of Standards and Technology, Defense Information Systems Agency, FedRAMP, and industry standards and best practices.

Service Desk
Our Cognosante Enterprise Centralized Service Desk (ECSD) is operated on a hospitality-based blended quality model—centered on building a quality service support culture that results in exceptional user experiences. The Cognosante ECSD provides 24/7/365 shared services for multiple customers as well as dedicated support services when needed. The ECSD uses the latest innovations within IT Service Management, focusing on ISO 20000-built and trained processes that ensure services are delivered to the customer with quality.

All service desk personnel have training from HDI, the Disney Institute, and ITIL, as well as any relevant special training based on our customer’s technology that we support.

Identity Management
We support several Federal customers in support of authentication and authorization to systems, as well as broader biometrics strategies. We gather, manage, administer, report, and continually enhance the role of biometrics and other identity markers for users of the systems we develop.

Business-Process Automation and Robotic Process Automation
Because we are so uniquely balanced between business process operations and modern technology innovation, we continually develop process automations to optimize program performance. Our blended and balanced experience ensures that we tailor solutions to specific business challenges in which we share our expertise with our customers. Automation enables us to focus on the most valuable activities in support of our customers, continually reduce unnecessary costs, deliver more efficiently for end users, and provide 100 percent consistency for activities where nuanced human judgement is not required. This approach to RPA complements our methodologies that are validated across external maturity models such as Capability Maturity Model Integration, ISO, and HITRUST, allowing us to deliver more value, continually improve our methodologies, and exceed customer SLA commitments.


Cognosante Up Close

Read our latest industry insights, interviews, and more about our work in action.

Building an Unclassified Cloud-based IT Infrastructure to Support a Critical Mission

Building an Unclassified Cloud-based IT Infrastructure to Support a Critical Mission Case Story Context Implementing a Unique IT Infrastructure to Respond to Emerging Threats A Federal civilian agency with a mission to secure the nation required an IT infrastructure unique to its mission and scope. Historically, the organization had been too small to merit its […]

Ensuring Systems Resilience for Intelligence Units

Ensuring Systems Resilience for Intelligence Units Case Story Context Supporting Army Intelligence Operations The U.S. Army Intelligence and Security Command (INSCOM) conducts intelligence, security, and information operations for the U.S. Army. Since 2021, Cognosante has provided enterprise IT and management support for INSCOM’s Integrated Geospatial Intelligence (GEOINT) operations, thereby ensuring the seamless and dependable functionality […]

Empowering VA’s Digital Modernization: Cloud Operations and Migration Services (COMS)

Empowering VA’s Digital Modernization: Cloud Operations and Migration Services (COMS) Case Story Context Modernizing with Cloud to Better Serve Veterans The U.S. Department of Veterans Affairs (VA) Cloud Operations and Migration Services (COMS) program enables the development and deployment of cloud applications across the agency, which is critical to VA’s modernization and transformation effort to […]

Building an Unclassified Cloud-based IT Infrastructure to Support a Critical Mission

The Context A Federal civilian agency with a mission to secure the nation required an IT infrastructure unique to its mission and scope. Historically, the organization had been too small to merit its own standalone IT infrastructure and relied on its parent agency’s enterprise architecture. The Challenge The agency needed a partner to determine which […]

Healthcare Closer to Home: A Veteran's Experience with CCRA

Cognosante is proud to support programs that increase Veterans’ access to timely healthcare. Core to our mission is a commitment to Veterans through both the work we do and in our hiring priorities.  For the last five years, we’ve led the team responsible for implementing the Department of Veterans Affairs (VA) award-winning Community Care Referral […]

Securing the Mission with a Foundation of Cybersecurity 

Security and privacy are the foundation of all our solutions – whether we’re securing sensitive information in the cloud, building contact center customer experiences, ensuring healthcare interoperability, or enabling operational readiness and resilience for those who serve. We enable our customers to meet or exceed Federal and state security requirements across domains and operating environments, […]