We met with Tom Hormby, Project Manager and Paul Graf, Director, VA Portfolio to discuss our work on the Systems Made Simple (SMS)-My HealtheVet (MHV) sustainment program in support of the Department of Veterans Affairs.
1. Can you tell us a little more about the SMS-MHV-Sustainment Program?
My HealtheVet (MHV) is an online resource that allows Veterans to access their health records, make appointments, refill prescriptions, and communicate with their health team via secure messaging. We provide system development and operations support to ensure sustainability of MHV. Our work consists of:
2. What are the top three things employees should know about the SMS-MHV-Sustainment Program?
3. What are you looking forward to most because of this project?
Improving the Veteran experience by leveraging data analytics to reduce the time it takes to resolve user issues. For example, in July 2019 data analytics was used to identify problems users were having in accessing the MHV system. Data insights enabled us to take corrective action quickly and reduced the time it would have taken to otherwise identify the issue and implement a solution.
4. Are there any interesting facts you can share?
According to the MHV release manager, prior to the adoption of the DevOps model, MHV would deploy upgrades one a month for fixes and once a quarter for functional changes. Now the project deploys a combination of fixes and functional changes every two weeks and often as frequently as every four days for critical items. While smaller in scope, it gets changes to the end users quicker.
The MHV application has won a couple awards reflecting how the program is leading the charge in having development and operations teams work together to complete software development, faster. More here:
2019 Granicus Diffference Maker Award
2018 Government Innovation Award.
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