Cognosante Awarded Veterans Health Administration High Reliability Organization Support BPA

FALLS CHURCH, VA—February 6, 2020—VA has established a Federal Supply Schedule (FSS) Blanket Purchasing Agreement (BPA) with Cognosante to provide advisory and assistance services (A&AS) to the Veterans Health Administration (VHA) to facilitate its transformation into a high reliability organization (HRO). Under the BPA, Cognosante and its teaming partners will work with VHA to conduct facilitated assessments of VA Medical Centers and develop and execute customized implementation plans to facilitate the establishment of HRO principles throughout. The team will also provide coaching, training, sustainment plans, and other support services. The BPA carries a total estimated value of $98 million.

Cognosante is committed to delivering solutions that optimize the quality of healthcare to our nation’s Veterans. “We are proud to support the VHA – the largest integrated healthcare system in the country – in its mission to provide Veterans with critical healthcare services in the most safe and reliable environments possible,” says James Gordon, President of Cognosante.

Cognosante has partnered with several prominent organizations: Safe and Reliable Healthcare, the Institute for Safe Medication Practice, and Intermountain Healthcare, to support this effort. The entire project team includes, in addition to the aforementioned, Pharos Group, Inc., TechWerks LLC, Ipsos, Health Care Management Solutions, LLC., and Jeff Wright Consulting. “We are bringing a deep bench of seasoned experts who understand the complexity of healthcare delivery, at a leadership level, an organizational level, and at the front lines. This unique expertise positions us well to support the VHA in its high reliability journey,” said Steve Schliesman, General Manager of Cognosante’s Military and Veterans Health Business Unit.

VHA is currently pursuing enterprise-wide high reliability organization transformation as part of a large-scale modernization effort. High Reliability Healthcare Organizations are committed to pursuing an environment of zero preventable harm. The requirements to achieve high reliability in healthcare can be summarized into three broad domains: leadership, process, and culture. Cognosante is currently supporting several modernization efforts at VA, including the development of a community care referral and authorization system, and electronic health record development.

About Cognosante

Cognosante provides technology solutions and business process outsourcing to Federal, state, and local government health agencies. The company has more than three decades of experience working with 48 states and the Federal government, developing, managing, and executing large, complex health information programs. Its expertise includes Medicaid, Medicare, military and Veterans health, the health insurance marketplace, data standards and analytics, and modular system development and integration. Visit for more information.

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Cydney Walton
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