FALLS CHURCH, VA – Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services.
Through this BPA, Cognosante will support the Department’s multi-channel NCC which currently services nine component DOL agencies. “By partnering with Cognosante, the Department of Labor has chosen an industry leader committed to providing the innovative consumer engagement solutions that will help the NCC fulfill its mission,” says Michele Kang, Founder and Chief Executive Officer of Cognosante.
The company has built a mature business process outsourcing (BPO) service based on its experience with some of the largest public-facing contact centers in the country. This latest award builds on Cognosante’s growing reputation for providing best-in-class contact center solutions that combine technology innovation with BPO best practices. “At a time when public health demands that many customer service functions be performed remotely, our solutions like eSante® Aware, a cutting edge security solution, will provide oversight that helps ensure compliance and data security, while protecting consumer programs that rely on personal information,” says Kang.
The DOL-NCC BPA carries a total ceiling value of $100 million with one base year plus four options years. Cognosante will carry out multiple task orders, handling customer inquiries and feedback, print material fulfillment, and escalation of critical inquiries and reports. The Cognosante team includes J.Lodge, a wholly owned subsidiary that focuses on expert quality assurance services through a unique business model of providing employment opportunities to skilled quality analysts who are persons with disabilities, particularly Veterans.
Cognosante is a mission-driven technology company that delivers innovative and transformative solutions to federal, state, and local governments. We are dedicated to supporting the health, safety, and well-being of Americans who serve the nation and helps those who need it most. The company has more than a decade of experience working with States and the Federal government to improve access to care and address the social determinants of health by developing, managing, and executing large multi-faceted technology and BPO solutions. Its expertise includes Medicaid, Medicare, military and Veterans’ health, the health insurance marketplace, data standards and analytics, cybersecurity, biometrics, and modular system development and integration.
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