Cognosante helps state Medicaid programs adopt MAGI eligibility determination processes

Cognosante helps state Medicaid programs adopt MAGI eligibility determination processes

Solution: Cognosante planned, built, staffed, and operated a Service Center to support individuals looking to obtain and maintain eligibility for Medicaid and the Children’s Health Insurance Program (CHIP). The center served as the entry point for these individuals, and Cognosante agents provided the following services: eligibility and redetermination facilitation, verifications collection, changes in eligibility, eligibility […]

Cognosante helps uninsured enroll for health coverage under ACA

Context: The roll-out of Affordable Care Act (ACA) technology systems were unprecedented in size, complexity, and scope. It was also necessary to plan and staff the on-the-ground, in-person outreach necessary to ensure broad participation in the health insurance marketplace, especially in Federally Facilitated Marketplace states. Yet the Americans most at risk of being uninsured may require […]

National provider call center delivers exceptional customer support to provider community

Exceptional customer support for provider community

Context: Healthcare providers have been required to enroll in many disparate programs to provide and be reimbursed for services under Federal, state, and commercial healthcare plans. The move to a National Provider Identifier (NPI) and the enactment of legislation like the Health Information Technology for Economic and Clinical Health (HITECH) Act have increased the need […]

Cognosante supports launch of FFM agent and broker training program

Launch of FFM agent and broker training program

In preparation for the 2016 open enrollment season, the Centers for Medicare & Medicaid Services (CMS) updated its Federally Facilitated Marketplace (FFM) Agent and Broker training curriculum. Solution: Cognosante developed a comprehensive support plan for MLMS system users based on our extensive call center expertise and our experience serving the broker and agent community. Prior […]