Insights from the minds at Cognosante
Improving Citizens' Customer Experience with a Unique Employment Model
Systemic inequities in education, housing, income, and employment have a direct impact on people’s health outcomes. We’re committed to removing these barriers so individuals can live healthy lives unrestricted by such fundamental challenges, and achieve physical health bolstered by financial wellness, housing stability, and employment security. One of the ways we advance health equity is […]
Helping State Health Insurance Exchanges Ensure Access to High Quality, Affordable HealthcareÂ
The Affordable Care Act (ACA) allows uninsured Americans to obtain health coverage through one of three ways: the Federally Facilitated Exchange (FFE), a State-based Exchange using the Federal enrollment platform (SBE-FPs), or entirely through State-Based Exchanges (SBEs). When State-Based Exchange consumers apply for and enroll in healthcare coverage, they do so through websites maintained by […]
Redefining the Customer Experience in a Post-Pandemic World
The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience (CX) for most industries – particularly healthcare. As the leader of our CognoConnected business sector, Cognosante President James Gordon […]
Putting People at the Heart of Customer Service
In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. – October 4-8 marks National Customer Service Week, when we celebrate the people who create meaningful customer experiences […]
National Military Appreciation Month: Improving Veteran Healthcare Through Innovative Technology
In honor of National Military Appreciation Month, we’re proud to feature Cognosante leaders who support military and Veteran missions through the work they do for our customers. We spoke with Erick Peters, Chief Technology Officer at Cognosante, and a Navy Veteran. He shares his perspective on how innovative technology is improving healthcare for Veterans.  Erick, […]
Summer Analysts Trained and Certified as Cognosante Lean Six Sigma Yellow Belts
Cognosante’s Internship program offers aspiring young professionals the opportunity to learn skills and knowledge through individual and group project experiences, plus through hands–on training and certifications. During an internship with Cognosante, Summer Analysts can expect to gain a combination of real–world business problem solving and professional development through training activities, which collectively will prepare college students for their first steps into a career.  Types of Training and Certifications that Cognosante Offers […]