Health Equity in Reach: Expanding Healthcare Coverage with Personalized Customer Experience (CX) Solutions Case Story Context Helping People Enroll in Health Coverage The Centers for Medicare & Medicaid Services (CMS) administers a range of health insurance options, including Medicare, Medicaid, and the Federally Facilitated Marketplace created by the Affordable Care Act. Since 2013, as a […]
As a trusted program partner to federal health agencies since 2013, Cognosante delivers critical healthcare information to the public through outreach efforts and contact center solutions rooted in innovation. Together with our customers, we have helped people enroll in health coverage, resolved enrollment coverage disputes, and provided operational and program support for federal and state […]
Equal access to healthcare is fundamental to a healthy nation. For women serving in the military, health equity not only ensures individual health, it also maximizes operational readiness and performance. Dr. Faye Curran, Director of Military Health, Implementation Science, at Cognosante, has both professional and personal experience with advocating for women’s health through her work […]
Keeping the Lights On: How Improved IT Service Management (ITSM) Helps Bonneville Power Administration Better Serve Customers Case Story Context A Federal Energy Supplier Ensures Clean Energy is Available to the Pacific Northwest Bonneville Power Administration (BPA), a self-funded, non-profit federal marketing administration within the U.S. Department of Energy, provides reliable, affordable, carbon-free hydropower to […]
Journey to the Cloud: HealtHIE Nevada Case Story Program Overview HealtHIE Nevada enables statewide health information exchange, which provides patients and providers with better care coordination, improved patient safety, and lower costs. More about HealtHIE Nevada: HealtHIE Nevada is a private, nonprofit, community-based Health Information Exchange (HIE) dedicated to connecting health care organizations by managing […]
Establishing a Provider Directory API: Pennsylvania Patient and Provider Network (P3N) Case Story Program Overview The Pennsylvania Patient and Provider Network (P3N) hub enables statewide health information exchange, which provides patients and providers with better care coordination, improved patient safety, and lower costs. More about P3N: The Pennsylvania eHealth Partnership is responsible, under Act 76 […]