As a Senior Vice President, Chad Thyes leads the delivery and growth of Cognosante’s dedicated Business Process Outsourcing (BPO) sector. Under his leadership, the sector focuses on customer experience management, eligibility and enrollment program implementation, and contact center quality assurance and performance analytics solutions for government and commercial customers.
Before joining Cognosante, Chad spent the past two decades executing, leading, and supporting mission-critical programs for Federal, state, and international customers. As Program Vice President at General Dynamics Information Technology (GDIT), Chad led business process outsourcing and multi-channel customer engagement for Adventist HealthCare, the Centers for Disease Control, University of Maryland, and the Centers for Medicare & Medicaid Services. He has also held various leadership positions supporting the General Services Administration, Federal Trade Commission, United States Citizen and Immigration Services, Consumer Financial Protection Bureau, Office of Personnel Management, and Department of Transportation.
Chad is a highly skilled leader with a track record of progressive responsibility in business transformation and customer satisfaction. He earned a Bachelor of Science in Finance from Georgetown University’s McDonough School of Business.