Reimagining the Medicaid Customer Experience in Florida

Who We Are

 

Cognosante is a mission-driven technology company delivering innovative and transformative solutions to improve the health and safety of Floridians. Our proven track record of transitioning and managing large-scale programs, coupled with a robust technology and Florida-based partnership ecosystem, will help deliver a seamless Medicaid provider and customer experience.

Our Game-Changing Team

With more than a decade of experience working with state and federal agencies to transform the way people connect and interact with vital services and programs, we disrupt the status quo and reimagine the customer experience by delivering tailored, technology-forward solutions with a mission focus and a people-first culture.

Ranked the number-one consultant in the world in Customer Satisfaction by Salesforce, Coastal Cloud is proud to offer our clients highly-skilled certified professionals with a relentless focus on delivering high quality service and forging long-term relationships.

For more than 50 years, Noridian Healthcare Solutions has supported government health care companies through people-first solutions with a focus on excellent customer service to deliver efficient contact center services.

Exela is a business process automation (BPA) leader brining forth intelligent workplace systems and technology expertise to produce transformational results enabling customers with a suite of enterprise information and content management solutions.

Our Impact in Florida

  • Through Cognosante’s contract with the Centers for Medicare & Medicaid Services (CMS), nearly all Florida Medicaid providers leveraged our support to obtain their National Provider Identification (NPI) numbers.
  • Our JLodge subsidiary, headquartered in Fort Myers, provides employment opportunities to Floridians with disabilities.
  • All Florida-based 1095-A Health Insurance Marketplace discrepancies are resolved by our contact center and claims resolution specialists.
  • We provide and support the Hub Dashboard used by the Florida Health Information Exchange staff to monitor activity on the eHealth Exchange hub.
  • We are ready to support Florida Citizens Property Insurance claims in the event of an emergency.

Our Expertise

To transform the Medicaid customer experience, we focus on providing access to information, ensuring customer engagement, optimizing the customer experience ecosystem, leveraging a fusion of data science and technology to improve the customer journey, and integrating business processes and technology around human need.

 

The Cognosante team has supported over 75 federal and state agency programs including:

  • Centers for Medicare and Medicaid Services (CMS) – Contact Center Operations
  • U.S. Department of Veterans Affairs – Customer Relationship Management
  • U.S. Department of Labor – National Contact Center Support
  • Pennsylvania – Health Insurance Exchange Authority
  • Alabama – Alabama One Health Record Information Exchange

Join Our Growing Florida Team

 

While we take our work seriously, there is a lot more than our business success that makes Cognosante a great place to work.

Cognosante employees are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions. Part of loving a job is enjoying the people you share it with. Cognosante is committed to creating opportunities for connection across all of our teams.

View our open positions and join our Florida team!