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Helping the Military Health System Put Research into Practice through Knowledge Translation

Cognosante helps government healthcare agencies close the gap between knowledge and clinical practice by synthesizing the latest in medical research, disseminating it to the healthcare community, and integrating it into patient care.   In honor of Military Appreciation Month, Faye Curran, PhD, Program Manager of Cognosante’s Knowledge Translation portfolio, discusses how her team is using knowledge […]

How Telehealth Solutions Offer Choice and Foster Holistic Patient Care

Telehealth makes high quality healthcare available as an alternative to traditional face-to-face clinical care–revolutionizing healthcare delivery around the world.     Cognosante delivers telehealth solutions to some of the largest healthcare systems in the world. Our telehealth solutions advance healthcare missions for both Federal and state organizations by considering the holistic needs of patients, helping provide […]

Optimizing Customer Experience through a Modern Approach to Quality Assurance

CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a wholly owned subsidiary that specializes in delivering actionable insights from customer interactions. J.Lodge is the first U.S.-based third-party Quality Assurance […]

Building a Culture of Psychological Safety in Healthcare to Achieve Zero Preventable Harm

As an expert in clinical and medical environments, Cognosante helps healthcare organizations become High Reliability Organizations (HRO). HRO principles originate from high-risk environments such as aviation and nuclear power, and they are increasingly applied in healthcare settings across the nation. The key principles of HROs include leadership commitment, a culture of safety, and continuous process […]

Creating Safer Healthcare for Patients Using High Reliability Principles

In high-risk settings like hospitals, healthcare organizations can apply high reliability practices and principles to create a culture of safety that benefits patients and staff. In this interview with Wanda Jenkins, MS, RN, a retired Army nurse with over 37 years of clinical experience and Senior Program Manager and Executive Leader Coach for Cognosante’s High Reliability […]

Cognosante’s Customer Experience Business Sector Awarded $26 Million CMS No Surprises Help Desk Contract

Cognosante’s customer experience (CX) business sector, CognoConnected, has been awarded the No Surprises Help Desk (NSHD) contract by the Centers for Medicare & Medicaid Services (CMS). The three-year contract consists of a base year and two option years with an approximate value of $26 million. Cognosante will support CMS’ implementation of the No Surprises Act […]