Solving Customer Challenges to Advance Missions

Cognosante partners with healthcare, civilian, and defense agencies to achieve program outcomes and provide a consistently high quality of performance. Government agencies choose us for our innovative mindset and unwavering dedication to delivering public services and programs. Our capabilities and solutions address customer challenges and move their missions forward.

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Moving your mission forward...

Advancing Missions
through
Actionable Insights
Protecting Data,
Systems, Infrastructure,
and Users
Delivering Excellence through
Quality Operations
and Cost Optimization
Accelerating
Digital
Modernization
Transforming Healthcare
Systems for
Better Outcomes
Empowering Users
and the
Customer Experience
Advancing Missions
through
Actionable Insights
Protecting Data,
Systems, Infrastructure,
and Users
Delivering Excellence through
Quality Operations
and Cost Optimization
Accelerating
Digital
Modernization
Transforming Healthcare
Systems for
Better Outcomes
Empowering Users
and the
Customer Experience
Advancing Missions
through
Actionable Insights
Protecting Data,
Systems, Infrastructure,
and Users
Delivering Excellence through
Quality Operations
and Cost Optimization
Accelerating
Digital
Modernization
Transforming Healthcare
Systems for
Better Outcomes
Empowering Users
and the
Customer Experience

ā€¦through our applied experience and
leading technologies and solutions

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Digital Transformation

Each organizationā€™s digital modernization journey is unique and can be both daunting and illuminating. The destination may be clear, but the path often includes curves along the wayā€”all while the mission never stops.
  • Cloud Smart
  • DevSecOps
  • Digital Strategy
  • IT Service Management
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Data and Integration

Data flows endlessly through an organizationsā€™ systems, gathering speed and creating tides of information waiting to be navigated. Agencies must interpret and use data intelligently and quickly to best serve customers.
  • Systems Integration
  • Data Science
  • Business Intelligence and Analytics
  • AI/ML
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Managed Services

Like organizational guideposts, managed IT services ensure resources are properly routed and always available. But that isnā€™t enoughā€”the entire process depends on efficient yet thoughtful optimization for the highest ROI and business value.
  • Value Based Service Delivery
  • Business Process Optimization
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    Customer Experience

    People seeking public services expect the same customer care and personal attention they receive from consumer-based brands. Ultimately, customer-focused organizations benefit from the intersection of design and end-users' perspectives, such as better use of resources and responsive service delivery.
    • Human Centered Design
    • CX Platforms
    • User Applications and Support Services
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    Performance Measurement and Optimization

    Effective program measurement leads the way to desired outcomes. When an organizationā€™s teams have a shared understanding of the baseline and ongoing performance status, peak program performance is within reach.
    • Project Management
    • Governance
    • Quality Assurance
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    Cybersecurity and Privacy

    Our digital world connects people and communities within homes, through cities, and across oceans. That scale of connectivity creates opportunity, but also opens the door to personal, professional, and societal security risks.
    • Authorization and Assessment
    • User Privacy
    • Enterprise Risk Management
    • Identity and Access Management
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    Whether we are modernizing systems, enabling greater access to public services, or delivering mission-critical programs, we innovate with purpose ā€“ touching the lives of millions of people.

    How can we help?

    Thereā€™s always a solution. We have the innovative solution. We look forward to connecting with you!

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    Advancing Missions through Actionable Insights

    How can government organizations best leverage data to respond to the current business environmentā€”and see whatā€™s coming ahead? Data is most useful when it empowers people to make informed decisions. We turn mountains of structured and unstructured data into usable insights that drive missions forward.

    Our expertise is the ability to analyze, organize, optimize, and secure the most complex data across systems and domains to solve real problems. Whether weā€™re interconnecting vast amounts of information about end users and customers, building an integrated platform for supply chains, or ensuring data flows for geospatial intelligence, we offer more than just dashboards. We deliver insight from data, empowering decisions on the most critical challenges.

    Protecting, Data, Systems, Infrastructure, and Users

    How can systems and people be protected without sacrificing the flow of information? Digital modernization creates both opportunity and risk, particularly when critical systems or sensitive data are at stake. A sound IT modernization strategy, along with a deep understanding of regulatory compliance and data privacy, moves information swiftly to authorized users, while safeguarding it against risks and threats.

    Whether weā€˜re protecting health data on state health information exchanges, ensuring Veterans get access to healthcare, or helping sensitive information move through classified systems, we make infrastructure and data work for all stakeholdersā€”safely and securely.

    Delivering Excellence through
    Quality Operations and Cost Optimization

    How can program execution be measured and improved using structured approaches? Effective IT modernization is thoughtfully managed, using transparent, repeatable quality processes and cost control. We deeply understand and operationalize quality best practices, such as the Project Management Instituteā€™s A Guide to the Project Management Body of Knowledge (PMBOKĀ®), Capability Maturity Model Integration (CMMI) appraisals, and a comprehensive suite of certifications from the International Organization for Standardization (ISO).

    Going beyond industry standards, we apply our robust, internal operational and engagement model, COMPASSā„¢, that maps practices to measurements to ensure excellence through Service Level Agreements.

    Accelerating Digital Modernization

    How can public entities bridge the delta to digital transformation? Modern infrastructure requires more than speedā€“it requires velocity in a strategic direction, bolstered by robust governance. Cognosante accelerates organizationsā€™ large-scale digital modernization initiatives for some of the most complex environments.

    In all program deliverables, we maximize IT investments and deliver value for customers, applying industry-leading processes, such as our Modern Software Factory approach and ISO 20000 and IT Infrastructure Library (ITIL v4) frameworks. Whether weā€™re facilitating agenciesā€™ transition to cloud for faster user functionality, integrating systems to improve Veteransā€™ access to care, improving a utilityā€™s system availability and response time, or using Robotic Process Automation (RPA) and Site Reliability Engineering to reduce cost and inefficiencies for public service delivery, we deliver value, quality, and functionality that modernizes the IT and business environment.Ā 

    Transforming Healthcare Systems for Better Outcomes

    How can public programs deliver seamless access to healthcare services, so people live healthier, happier lives? Healthcare solutions involve complex data and workflow challenges, with incredibly high human impact. From our earliest days as a health IT company, weā€™ve solved the most difficult technical problems for the benefit of real people.

    Whether weā€™re helping people enroll in health insurance, receive quality care faster from a community healthcare provider, or helping prevent patient harm in healthcare environments, we overcome challenges with a deep sense of passion and empathy. We donā€™t use technology for the sake of itā€“we apply solutions to create positive outcomes and a healthier tomorrow for all.Ā 

    Empowering Users and the Customer Experience

    How can the customer experience be designed for optimal engagement, less friction, and high performance? All solutions and services should begin and end with the customer in mind. Whether we’re helping people enroll in public services, designing systems to help Veterans get access to healthcare, or optimizing customer experiences through modernized quality assurance, we believe that human interaction is what matters most.

    Our technology-agnostic approach to solution design brings the right solutions and processes to bear to maximize the customer experience. Every time.Ā