Enterprise IT

Enterprise technology capabilities are foundational across most of our solutions. We design, develop, and deliver products that are robust functional, scalable, secure, and independently validated through a wide range of industry certifications and partnerships. Our custom approaches demonstrate high standards, deep technical expertise, and a systemic approach to quality. ​​We deliver modernized infrastructure through cloud strategies, application development, and business-process technology systems with repeatable, documented, and successful processes. By empowering our customers with cutting-edge integrations, we promote agility and cross-functionality.

Services

Cybersecurity

Service Desk

Identity Management

Business Process Automation and RPA

Cloud Computing

Application Services

Cognosante delivers a full suite of enterprise IT capabilities in support of holistic solution delivery. Our leading solutions include:

Cloud Computing
We deliver cloud services by leveraging our Cognosante Cloud Foundations™ framework, comprised of Cloud Govern, Cloud Migrate, Cloud Evolve, Cloud Develop, and Cloud Operate. Our holistic approach is predicated on our experience with high scalability through supporting two of the largest Federal agencies in their cloud journeys. Our low-risk approach is scalable with an eye toward innovation, purposefully aligned with customer strategic goals, constraints, and need for securing data in the Cloud. We work with our partners, Amazon, Google, and Microsoft to align our investments in cloud innovation with their roadmap, ensuring that we maximize our customers’ investment in cloud infrastructure.

Application Services
Our application solutions leverage modern web frameworks, mobile technology, traditional architectures, and modern serverless architectures. We develop, deploy, and sustain software using best Agile and SAFe® principles, ensuring efficient delivery of packaged solutions with predictable cadence and extremely high quality. Our solutions connect with commercial off-the-shelf platform implementations such as Salesforce, Microsoft Dynamics, Tableau, and InterSystems HealthShare, tailored for our customers’ unique and evolving requirements. Further, we develop solutions from the ground up, delivering human-centered design and mobile user experiences that are fully integrated across existing systems with maximum scalability, elasticity, flexibility, and security.

Enterprise Infrastructure
We successfully provide cost-efficient, reliable, scalable, user-friendly, and results-driven infrastructure services that directly enable our clients’ objectives. From data center management and network operations to certified service desk program implementation and support, we act as the public face for the IT departments of the U.S. Department of Energy, Department of Labor, Department of Commerce, Navy, and Air Force.

Cybersecurity
We are currently protecting the U.S. Army, Navy, Air Force, and the Intelligence community networks from cybersecurity threats, including insider threats, malicious software, viruses, advanced persistent threats from nation-states, as well as hackers and cybercriminals. We deploy network and cloud security, information assurance and security, enterprise application security, and secure coding experts around the world to use the latest tools for penetration testing, continuous network and application monitoring, analysis of millions of application, operating system, and network logs, and other advanced techniques. We provide compliance with security requirements, and follow National Institute of Standards and Technology, Defense Information Systems Agency, FedRAMP, and industry standards and best practices.

Service Desk
Our Cognosante Enterprise Centralized Service Desk (ECSD) is operated on a hospitality-based blended quality model—centered on building a quality service support culture that results in exceptional user experiences. The Cognosante ECSD provides 24/7/365 shared services for multiple customers as well as dedicated support services when needed. The ECSD uses the latest innovations within IT Service Management, focusing on ISO 20000-built and trained processes that ensure services are delivered to the customer with quality.

All service desk personnel have training from HDI, the Disney Institute, and ITIL, as well as any relevant special training based on our customer’s technology that we support.

Identity Management
We support several Federal customers in support of authentication and authorization to systems, as well as broader biometrics strategies. We gather, manage, administer, report, and continually enhance the role of biometrics and other identity markers for users of the systems we develop.

Business-Process Automation and Robotic Process Automation
Because we are so uniquely balanced between business process operations and modern technology innovation, we continually develop process automations to optimize program performance. Our blended and balanced experience ensures that we tailor solutions to specific business challenges in which we share our expertise with our customers. Automation enables us to focus on the most valuable activities in support of our customers, continually reduce unnecessary costs, deliver more efficiently for end users, and provide 100 percent consistency for activities where nuanced human judgement is not required. This approach to RPA complements our methodologies that are validated across external maturity models such as Capability Maturity Model Integration, ISO, and HITRUST, allowing us to deliver more value, continually improve our methodologies, and exceed customer SLA commitments.

 

Putting People at the Heart of Customer Service

In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. – October 4-8 marks National Customer Service Week, when we celebrate the people who create meaningful customer experiences […]

National Military Appreciation Month: Honoring Veterans Through Our Work

In honor of National Military Appreciation Month, we’re proud to feature Cognosante leaders who support military and Veteran missions through the work they do for our customers. We talked with Jennifer Bond, a Vice President of Growth at Cognosante. She shares her insights on how and why our company supports the Department of Veterans Affairs […]

National Military Appreciation Month: Supporting Government Missions

In honor of National Military Appreciation Month, we’re proud to feature Cognosante leaders who support military and Veteran missions through the work they do for our customers. We sat down with Travis Szabo, Cognosante’s Vice President of Growth, Military Health, and a Navy Veteran.  Here he shared his thoughts on our dedication to our military […]

Designing for the Future of Government with Cloud

The journey to modernize government through technology in order to provide better, customer focused services to the public is accelerating at a rapid pace due to solutions such as cloud. We’re proud to be a partner in our customers’ digital transformations in the cloud space and beyond. By leveraging cloud, government agencies benefit from a […]

National Military Appreciation Month: Improving Veteran Healthcare Through Innovative Technology

In honor of National Military Appreciation Month, we’re proud to feature Cognosante leaders who support military and Veteran missions through the work they do for our customers. We spoke with Erick Peters, Chief Technology Officer at Cognosante, and a Navy Veteran. He shares his perspective on how innovative technology is improving healthcare for Veterans.   Erick, […]

National Military Appreciation Month: Our Commitment to Those Who Serve

Declared by an act of Congress in 1999, National Military Appreciation Month was created to honor the men and women who have served, or are serving, the United States Armed Forces. The month-long observation pays tribute to those who have sacrificed on the behalf of others.    In honor of National Military Appreciation Month, we’re proud to profile some of our leaders who serve the military’s mission and our country in both civilian and military roles. Here, we […]