Consumer Engagement

Through Cognosante’s dedicated Business Process Outsourcing (BPO) division, our consumer engagement solutions ensure access and equity in government services through flexible, innovative approaches to engaging consumers with their Federal, state and local governments. Providing critical information on demand and tailored to the consumer is no longer optional, but an imperative of good governance. Whether connecting citizens to public health and benefits, providing for their care, informing them in a crisis, or helping them stay safe, our BPO services tailor consumer engagement solutions to the mission.


Contact Center

Education and Training

Community Outreach Services

Case Management

Cognosante’s BPO division delivers both onsite and virtual consumer engagement capabilities focused on governmental health, safety and social services for both onsite and virtual contact centers for health and human services organizations. We provide education and outreach services, health plan support, knowledge management, marketing, media, content development, and business-process automation.

Bringing our deep experience in high-volume Federal and state contact center and case management programs, data analytics, and automation, our customers experience improved efficiency and customer satisfaction. Our solutions deliver better citizen interactions with services and technologies that maximize program value and that can scale with program growth. Key to our solution are leading with human-centered design to reduce friction points in the consumer experience and deploying automation to optimize customer service programs. Collectively, we’re creating a more engaging and effective customer experience for government organizations to meet increasing expectations for client service.

Cognosante Awarded Department of Labor National Contact Center (NCC) Contract

FALLS CHURCH, VA – Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services. Through this BPA, Cognosante will support the Department’s multi-channel NCC which currently services nine component DOL agencies. “By partnering with Cognosante, the Department of Labor has […]

Cognosante Team to Provide Enrollment Assistance as Pennsylvania Moves to a State-Based Insurance Exchange

FALLS CHURCH, VA – The Pennsylvania Health Insurance Exchange Authority has awarded a contract to Cognosante, LLC to provide Exchange Assister and Navigator services in support of the Commonwealth’s newly formed state-based health insurance marketplace named Pennie. Under the contract, Cognosante and its teaming partners will provide outreach and no-cost enrollment assistance across Pennsylvania to […]

Reaching the Next Frontiers in Healthcare

Our nation’s healthcare system faces many challenges, including aging infrastructure, disconnected data collection and transmission, and high costs. In honor of Health IT week, we are proud to share a few examples of how we are meeting those challenges every day. Whether we are promoting industry standards in interoperability, transitioning legacy health records to the […]

Automating case resolution in the Marketplace

CONTEXT As part of the Affordable Care Act, taxpayers who obtain insurance through receive a 1095a tax form which explains their coverage and any premium tax credit they have received. It is then used to reconcile any coverage detail discrepancies reported by the consumer after receiving the form at tax time. A case must […]

Enabling increased access to care for Veterans

Context Cognosante contracted with a U.S. government department which has a goal of providing eligible Veterans with the care they need at the right time, at the right place, from the right provider, which in some cases is a local community care provider. To meet this goal, they offer referrals to community providers and decrease […]

How Cognosante uses process improvement to make healthcare work better

At Cognosante, we work to provide our customers with transformative solutions. We constantly look for ways to deliver on our core mission: to improve the U.S. healthcare system through a fundamentally different approach to information technology and customer service. One way Cognosante achieves that goal is through a deep commitment to process improvement, a powerful […]