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Through Cognosante’s dedicated Business Process Outsourcing (BPO) division, our consumer engagement solutions ensure access and equity in government services through flexible, innovative approaches to engaging consumers with their Federal, state and local governments. Providing critical information on demand and tailored to the consumer is no longer optional, but an imperative of good governance. Whether connecting citizens to public health and benefits, providing for their care, informing them in a crisis, or helping them stay safe, our BPO services tailor consumer engagement solutions to the mission.
Education and Training
Community Outreach Services
Cognosante’s BPO division delivers both onsite and virtual consumer engagement capabilities focused on governmental health, safety and social services for both onsite and virtual contact centers for health and human services organizations. We provide education and outreach services, health plan support, knowledge management, marketing, media, content development, and business-process automation.
Bringing our deep experience in high-volume Federal and state contact center and case management programs, data analytics, and automation, our customers experience improved efficiency and customer satisfaction. Our solutions deliver better citizen interactions with services and technologies that maximize program value and that can scale with program growth. Key to our solution are leading with human-centered design to reduce friction points in the consumer experience and deploying automation to optimize customer service programs. Collectively, we’re creating a more engaging and effective customer experience for government organizations to meet increasing expectations for client service.