Consumer Engagement

Through Cognosante’s dedicated Business Process Outsourcing (BPO) division, our consumer engagement solutions ensure access and equity in government services through flexible, innovative approaches to engaging consumers with their Federal, state and local governments. Providing critical information on demand and tailored to the consumer is no longer optional, but an imperative of good governance. Whether connecting citizens to public health and benefits, providing for their care, informing them in a crisis, or helping them stay safe, our BPO services tailor consumer engagement solutions to the mission.


Contact Center

Education and Training

Community Outreach Services

Case Management

Cognosante’s BPO division delivers both onsite and virtual consumer engagement capabilities focused on governmental health, safety and social services for both onsite and virtual contact centers for health and human services organizations. We provide education and outreach services, health plan support, knowledge management, marketing, media, content development, and business-process automation.

Bringing our deep experience in high-volume Federal and state contact center and case management programs, data analytics, and automation, our customers experience improved efficiency and customer satisfaction. Our solutions deliver better citizen interactions with services and technologies that maximize program value and that can scale with program growth. Key to our solution are leading with human-centered design to reduce friction points in the consumer experience and deploying automation to optimize customer service programs. Collectively, we’re creating a more engaging and effective customer experience for government organizations to meet increasing expectations for client service.

Cognosante Up Close

Read our latest industry insights, interviews, and more about our work in action.

Redefining the Customer Experience in a Post-Pandemic World

The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience (CX) for most industries – particularly healthcare. As the leader of our CognoConnected business sector, Cognosante President James Gordon […]

Putting People at the Heart of Customer Service

In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. – October 4-8 marks National Customer Service Week, when we celebrate the people who create meaningful customer experiences […]

Meet Call Center PMO Manager, Tammy Hanson

Customer Service Representatives (CSRs) have many options when thinking about career advancement. In this news series we share the stories of employees who started in similar job roles as you and are now in leadership roles to show just how far you can go with the meaningful skills you develop as a CSR. The possibilities […]

National Military Appreciation Month: Improving Veteran Healthcare Through Innovative Technology

In honor of National Military Appreciation Month, we’re proud to feature Cognosante leaders who support military and Veteran missions through the work they do for our customers. We spoke with Erick Peters, Chief Technology Officer at Cognosante, and a Navy Veteran. He shares his perspective on how innovative technology is improving healthcare for Veterans.   Erick, […]

Summer Analysts Trained and Certified as Cognosante Lean Six Sigma Yellow Belts

Cognosante’s Internship program offers aspiring young professionals the opportunity to learn skills and knowledge through individual and group project experiences, plus through hands–on training and certifications. During an internship with Cognosante, Summer Analysts can expect to gain a combination of real–world business problem solving and professional development through training activities, which collectively will prepare college students for their first steps into a career.   Types of Training and Certifications that Cognosante Offers […]

Cognosante Awarded Department of Labor National Contact Center (NCC) Contract

FALLS CHURCH, VA – Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services. Through this BPA, Cognosante will support the Department’s multi-channel NCC which currently services nine component DOL agencies. “By partnering with Cognosante, the Department of Labor has […]